Edificio de ladrillo con ventanas y balcones, cielo azul al fondo.
Edificio de ladrillo con ventanas y balcones en una calle con cielo despejado.

Privacy Policy

I. PRIVACY POLICY AND DATA PROTECTION

Respecting the provisions of current legislation, Hotel II Castillas Ávila (hereinafter, also Website) undertakes to adopt the necessary technical and organizational measures, according to the security level appropriate to the risk of the data collected.

Laws incorporated in this privacy policy

This privacy policy is adapted to the current Spanish and European regulations on the protection of personal data on the internet. Specifically, it complies with the following rules:

  • The General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of individuals with regard to the processing of personal data and the free movement of such data (GDPR).
  • Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (LOPD-GDD).
  • Royal Decree 1720/2007, of December 21, which approves the Regulations for the development of Organic Law 15/1999, of December 13, on the Protection of Personal Data (RDLOPD).
  • Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE).

Identity of the controller of personal data processing

The controller of the personal data collected at Hotel II Castillas Ávila is: López y Talavera hoteles s.l., with NIF/CIF: B83669705 and registered in: Mercantile Registry of Madrid with the following registration data: Volume: 19188 – Book 0 – Folio: 91 – Section: 8 – Sheet M-334451 – Inscription: 1, whose representative is: Francisco Javier Talavera Galán (hereinafter, Data Controller). The contact details are as follows:

Address: C/ Abada, 7 in Madrid

Contact telephone: 915249750

Contact email: direccion@hoteldoscastillas.com

Registration of Personal Data

In compliance with the GDPR and the LOPD-GDD, we inform you that the personal data collected by Hotel II Castillas Ávila, through the forms extended on its pages, will be incorporated and processed in our file in order to facilitate, expedite, and fulfill the commitments established between Hotel II Castillas Ávila and the User or the maintenance of the relationship established in the forms filled out by the latter, or to respond to a request or inquiry from the User. Likewise, in accordance with the provisions of the GDPR and the LOPD-GDD, unless the exception provided for in Article 30.5 of the GDPR applies, a record of processing activities that specifies, according to its purposes, the processing activities carried out and other circumstances established in the GDPR is maintained.

Principles applicable to the processing of personal data

The processing of the User’s personal data will be subject to the following principles set out in Article 5 of the GDPR and in Article 4 and following of Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights:

  • Principle of lawfulness, fairness and transparency: the consent of the User will be required at all times prior to fully transparent information on the purposes for which the personal data are collected.
  • Principle of purpose limitation: personal data will be collected for specific, explicit, and legitimate purposes.
  • Principle of data minimization: the personal data collected will be only the strictly necessary in relation to the purposes for which they are processed.
  • Principle of accuracy: personal data must be accurate and kept up to date.
  • Principle of storage limitation: personal data will only be kept in a way that allows the identification of the User for the time necessary for the purposes of its processing.
  • Principle of integrity and confidentiality: personal data will be processed in a way that ensures its security and confidentiality.
  • Principle of proactive responsibility: the Data Controller will be responsible for ensuring that the above principles are complied with.

Categories of personal data

The categories of data processed at Hotel II Castillas Ávila are solely identifying data. In no case are special categories of personal data processed within the meaning of Article 9 of the GDPR.

Legal basis for the processing of personal data

The legal basis for the processing of personal data is consent. Hotel II Castillas Ávila undertakes to obtain the express and verifiable consent of the User for the processing of their personal data for one or more specific purposes.

The User will have the right to withdraw their consent at any time. Withdrawing consent will be as easy as giving it. Generally, the withdrawal of consent will not condition the use of the Website.

In cases where the User must or may provide their data through forms to make inquiries, request information, or for reasons related to the content of the Website, they will be informed in case the completion of any of them is required because they are essential for the proper development of the operation carried out.

Purposes of the processing to which the personal data are intended

The personal data are collected and managed by Hotel II Castillas Ávila for the purpose of facilitating, expediting, and fulfilling the commitments established between the Website and the User or the maintenance of the relationship established in the forms filled out by the latter, or to respond to a request or inquiry.

Likewise, the data may be used for commercial purposes of personalization, operational and statistical purposes, and activities inherent to the corporate purpose of Hotel II Castillas Ávila, as well as for the extraction, storage of data and marketing studies to adapt the Content offered to the User, as well as to improve the quality, operation, and navigation of the Website.

At the time the personal data are obtained, the User will be informed about the specific purpose or purposes of the processing to which the personal data will be used; that is, the use or uses that will be given to the collected information.

Retention periods for personal data

Personal data will only be retained for the minimum time necessary for the purposes of their processing and, in any case, only for the following period:, or until the User requests its deletion.

At the time the personal data are obtained, the User will be informed about the period during which the personal data will be kept or, when this is not possible, the criteria used to determine this period.

Recipients of personal data

The User’s personal data will be shared with the following recipients or categories of recipients:

In the event that the Data Controller intends to transfer personal data to a third country or international organization, at the time the personal data are obtained, the User will be informed about the third country or international organization to which the data is intended to be transferred, as well as the existence or absence of a decision on the adequacy of the Commission.

Personal data of minors

Respecting the provisions of Articles 8 of the GDPR and 7 of Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, only those over 14 years of age may provide their consent for the lawful processing of their personal data by Hotel II Castillas Ávila. If the individual is under 14 years of age, the consent of the parents or guardians for the processing is necessary, and it will only be considered lawful to the extent that they have authorized it.

Secrecy and security of personal data

Hotel II Castillas Ávila undertakes to adopt the necessary technical and organizational measures, according to the appropriate level of security for the risk of the data collected, in order to ensure the security of personal data and prevent their destruction, loss, or alteration, accidental or unlawful disclosure, or unauthorized access to transmitted, stored, or otherwise processed personal data.

The Website has an SSL certificate (Secure Socket Layer), which ensures that personal data is transmitted securely and confidentially, as data transmission between the server and the User, and vice versa, is fully encrypted.

However, as Hotel II Castillas Ávila cannot guarantee the invulnerability of the internet or the total absence of hackers or others who access personal data fraudulently, the Data Controller undertakes to promptly inform the User in the event of a breach of the security of personal data that may pose a high risk to the rights and freedoms of individuals. According to Article 4 of the GDPR, a breach of the security of personal data means any breach of security that results in the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to personal data transmitted, stored, or otherwise processed.

Personal data will be treated as confidential by the Data Controller, who undertakes to inform and ensure, through a legal or contractual obligation, that such confidentiality is respected by its employees, associates, and any person to whom it makes the information accessible.

Rights derived from the processing of personal data

The User has over Hotel II Castillas Ávila and may, therefore, exercise against the Data Controller the following rights recognized in the GDPR and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights:

  • Right of access: It is the User’s right to obtain confirmation of whether Hotel II Castillas Ávila is processing their personal data and, if so, to obtain information about their specific personal data and the processing that Hotel II Castillas Ávila has carried out or is carrying out, as well as, among others, information available on the origin of such data and the recipients of the communications made or planned thereof.
  • Right to rectification: It is the User’s right to have their personal data corrected if it is inaccurate or, taking into account the purposes of the processing, incomplete.
  • Right to erasure (“right to be forgotten”): It is the User’s right, provided that current legislation does not establish otherwise, to obtain the deletion of their personal data when it is no longer necessary for the purposes for which it was collected or processed; the User has withdrawn their consent to the processing and there is no other legal basis for it; the User objects to the processing and there are no legitimate reasons to continue it; the personal data has been processed unlawfully; the personal data must be deleted in compliance with a legal obligation; or the personal data has been obtained as a result of a direct offer of information society services to a child under 14 years of age. In addition to deleting the data, the Data Controller, taking into account the available technology and the cost of its implementation, must take reasonable measures to inform the controllers that are processing the personal data of the data subject’s request for deletion of any link to that personal data.
  • Right to restriction of processing: It is the User’s right to restrict the processing of their personal data. The User has the right to obtain the restriction of processing when challenging the accuracy of their personal data; the processing is unlawful; the Data Controller no longer needs the personal data, but the User needs it to make claims; and when the User has objected to the processing.
  • Right to data portability: If the processing is carried out by automated means, the User has the right to receive their personal data from the Data Controller in a structured, commonly used, machine-readable format, and to transmit them to another data controller. Where technically feasible, the Data Controller will transmit the data directly to that other controller.
  • Right to object: It is the User’s right for their personal data not to be processed or for the processing to be stopped by Hotel II Castillas Ávila.
  • Right not to be subject to a decision based solely on automated processing, including profiling: It is the User’s right not to be subject to an individualized decision based solely on automated processing of their personal data, including profiling, except as provided for by current legislation.

Therefore, the User may exercise their rights by written communication addressed to the Data Controller with the reference “GDPR-https://www.hoteldoscastillas.com/”, specifying:

  • First and last name of the User and a copy of the ID. In cases where representation is admitted, identification by the same means of the person representing the User will also be necessary, as well as the document proving the representation. The photocopy of the ID may be replaced by any other valid means in law attesting to the identity.
  • Request with specific reasons for the request or information to which access is requested.
  • Address for notifications.
  • Date and signature of the applicant.
  • All supporting documentation of the request made.

This request and any other attached documentation may be sent to the following address and/or email:

Mailing address: C/ Abada, 7 in Madrid

Email: direccion@hoteldoscastillas.com

Links to third party websites

The Website may include hyperlinks or links that allow access to websites of third parties other than Hotel II Castillas Ávila, and therefore not operated by Hotel II Castillas Ávila. The owners of such websites will have their own data protection policies, being themselves, in each case, responsible for their own files and privacy practices.

Complaints to the supervisory authority

If the User believes that there is a problem or a breach of current regulations in the way their personal data is being processed, they will have the right to effective judicial protection and to file a complaint with a supervisory authority, in particular, in the State where they have their habitual residence, place of work, or the alleged infringement. In Spain, the supervisory authority is the Spanish Data Protection Agency (https://www.aepd.es/).

II. ACCEPTANCE AND CHANGES IN THIS PRIVACY POLICY

It is necessary for the User to have read and agree to the conditions on the protection of personal data contained in this Privacy Policy, as well as to accept the processing of their personal data so that the Data Controller can proceed with it in the manner, during the periods, and for the purposes indicated. Use of the Website will imply acceptance of its Privacy Policy.

Hotel II Castillas Ávila reserves the right to modify its Privacy Policy, according to its own criteria, or motivated by a legislative, jurisprudential, or doctrinal change by the Spanish Data Protection Agency. Changes or updates to this Privacy Policy will not be explicitly notified to the User. It is recommended that the User consult this page periodically to be aware of the latest changes or updates.

This Privacy Policy was updated to comply with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of individuals with regard to the processing of personal data and the free movement of such data (GDPR) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights.

This website Privacy Policy document was created using the generator from free online website privacy policy template on January 23, 2026.